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Welcome to Utsavi by Shilpa (“Company”, “we”, “us”, or “our”). By visiting our studio or shopping at www.utsavibyshilpa.com, you accept these Terms and are legally bound by them. Please read them carefully along with our Privacy Policy, Refund Policy, and Shipping Policy. These terms also apply when you use any current or future Utsavi by Shilpa service or purchase from us.
By engaging with our services or making any purchases via our studio or website, you signify your acceptance of these Terms and agree to be legally bound by them.
1. Disclaimers
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All Utsavi by Shilpa outfits are handcrafted with unique fabrics, threads, sequins, zari, and other artisanal materials. Slight irregularities or imperfections are natural results of the handwork process and contribute to the uniqueness of each piece.
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No two handcrafted pieces are identical; each is a one-of-a-kind creation by our artisans.
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Utsavi by Shilpa is not responsible for claims or losses arising due to irregularities, imperfections, or differences between the delivered product and the product images on the website.
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Prices of our outfits are subject to change at any time without prior notice.
2. Definitions
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“You”, “Your”, “Client”, “Customer” – The end user purchasing a product or accessing the Website.
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“Service Providers” – Independent third-party providers (e.g., logistics, payment gateways).
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“We”, “Us”, “Our”, “Company” – Utsavi by Shilpa.
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“Website” – www.utsavibyshilpa.com
3. Color Variations
Actual product colors may differ slightly from website images due to device display settings, lighting, or natural fabric variations. These differences are not considered defects.
4. Customization and Style Changes
Requested customizations may alter embroidery placement, design details, or fit. Final results may vary slightly from samples.
5. Product Descriptions
We strive to ensure accuracy in product descriptions. However, we do not guarantee that descriptions or content are error-free, complete, or up to date.
6. Sizing
Fit depends on the garment’s cut, fabric, and style. Please review our size guide before ordering.
7. Trials and Alterations
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In-store orders – Minor alterations are included before final delivery. Major design changes may incur extra charges.
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Outstation/International orders – Outfits are made to client-provided measurements. Any alterations required post-delivery will be at the client’s cost, including shipping.
8. Pricing and Payment
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Prices are subject to change without notice.
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Orders are processed only after full payment is received.
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International orders may incur additional surcharges, duties, or taxes, payable by the customer.
9. Cancellation and Refund Policy
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Orders cannot be cancelled once placed.
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Advance payments are non-refundable.
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Products once sold are not eligible for return, exchange, or refund.
10. Shipping and Duties
Please refer to our Shipping Policy.
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International orders may be subject to import duties/taxes, payable by the customer.
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The company is not responsible for delivery delays caused by external factors (e.g., customs, courier delays).
11. Intellectual Property Rights
All content, designs, images, logos, and trademarks on this Website belong to Utsavi by Shilpa and are protected under Indian copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
12. Your Account
You are responsible for maintaining confidentiality of your account details and for all activities under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
13. Electronic Communications
By visiting our Website or contacting us via email, you consent to receive communications electronically.
14. Website Access
We grant you limited permission to access and use our Website for personal purposes only. Commercial use, resale, or unauthorized reproduction of content is strictly prohibited.
15. Risk of Loss
All purchases are subject to shipment contracts. Risk of loss and title pass to you upon our delivery to the courier.
16. Disclaimer of Warranties & Limitation of Liability
This Website and products are provided “as is” and “as available.” We make no warranties of any kind, and your use of the Website is at your sole risk.
17. Indemnification
You agree to indemnify and hold harmless Utsavi by Shilpa, its employees, partners, and affiliates from any claims, damages, or losses arising from your use of the Website or breach of these Terms.
18. Modifications & Severability
We reserve the right to update these Terms at any time. If any provision is held invalid, the remaining provisions shall remain in effect.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
20. Contact Information
For customer service or post-sale queries, please contact us:
Utsavi by Shilpa
📍 2 Latoti House, Jacob Rd, Opposite Sukham Garden, Madrampur, Civil Lines, Jaipur, Rajasthan – 302001
📧 contactutsavi.sales@gmail.com
📞 +91 98291 66685