1. Introduction

This Privacy Policy (“Policy”) governs how Utsavi by Shilpa (“Company”, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users of the website https://utsavibyshilpa.com (“Site”).
This Policy applies to the Site and all products and services offered by us.

2. Personal Identification Information

We may collect personal information from Users in various ways, including when Users:

• Visit our Site

• Subscribe to our newsletter

• Fill out a form

• Place an order

• Engage in other activities, services, features, or resources we make available on our Site

Users may be asked for details such as their name, email address, mailing address, and phone number. Submission of such information is voluntary. Users can also visit our Site anonymously, but refusal to provide certain information may restrict access to specific features.

3. Non-Personal Identification Information

We may collect non-personal information whenever Users interact with our Site. This includes browser type, computer/device details, operating system, internet service provider, and similar technical data.

4. Web Browser Cookies

Our Site may use cookies to enhance User experience. Cookies are stored on a User’s device for record-keeping and tracking purposes. Users may choose to disable cookies in their browser settings, but some parts of the Site may not function properly without them.

5. How We Use Collected Information

Utsavi by Shilpa may use Users’ information for:

• Improving customer service and support

• Personalizing user experiences

• Enhancing our Site, products, and services based on feedback

• Processing and fulfilling orders

• Running promotions, surveys, or contests

• Sending periodic emails regarding orders, updates, or company news

• Responding to inquiries or support requests

6. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices along with security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Sharing Your Personal Information

We do not sell, trade, or rent personal information. However, we may share generic aggregated demographic data (not linked to personal details) with business partners and advertisers. We may also use third-party service providers (e.g., courier, logistics, payment gateways, or email services) to help us operate effectively.

8. Third-Party Websites

Our Site may contain links to external websites. We do not control the content or practices of such sites and are not responsible for their privacy policies. Interaction on any linked website is subject to that website’s own terms and policies.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Users are encouraged to check this page periodically for updates. Continued use of the Site signifies acceptance of any modifications.

10. Severability

If any part of this Policy is deemed invalid or unenforceable, the remaining provisions will continue to remain in effect.

11. Retention of Information

We will retain personal data as long as required to fulfill the purposes outlined in this Policy, unless a longer retention period is mandated by law. Once no longer needed, data will be deleted securely.

12. Grievance Redressal

For any privacy concerns, you may contact us at the details below. We will address your concerns promptly. Users may also approach local data protection authorities if required.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

14. Opt-Out Policy

Users may opt out of promotional emails by following the unsubscribe instructions included in each email. Alternatively, they may contact us at contactutsavi.sales@gmail.com or +91 98291 66685 to request removal of their data.

15. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree, please refrain from using our Site. Continued use after updates signifies your acceptance of the revised terms.

16. Contacting Us

If you have any questions regarding this Privacy Policy or your interactions with our Site, please contact us at:

Company Name: Utsavi by Shilpa
Address: 2 Latoti House, Jacob Rd, Opposite Sukham Garden, Madrampur, Civil Lines, Jaipur, Rajasthan – 302001
Customer Care: contactutsavi.sales@gmail.com | +91 98291 66685

17. Effective Date

This Privacy Policy is effective from 1st February 2024.