Welcome to Utsavi by Shilpa, a brand owned by Shilpa Parwani and registered under Ajanta Electro World (“Utsavi by Shilpa”). By visiting our retail outlets or shopping at www.utsavibyshilpa.com, you accept these Terms and are legally bound by them. Please read them carefully, along with our Privacy Policy available on our website. These terms also apply when you use any current or future Utsavi by Shilpa service or purchase from any affiliated business.

By engaging with us, using any of our services, and making purchases through our retail outlets or the Utsavi by Shilpa website, you signify your acceptance of these Terms and agree to be legally bound by them.

1. Disclaimers

a. Handcrafted Products: All Utsavi by Shilpa outfits are handcrafted using vintage fabrics, threads, sequins, zaris, etc., and may exhibit slight irregularities or imperfections. These variations result from the artisanal process and contribute to the uniqueness of each piece.

b. Uniqueness of Handmade Pieces: Each Utsavi by Shilpa creation is distinct, reflecting the individual artistry of our craftsmen. We do not engage in mass production; thus, no two pieces are identical, emphasizing their individuality and the craftsmanship involved.

c. Product Variations: Utsavi by Shilpa is not responsible for discrepancies between the product received and images displayed online, including variations in color, design, or minor imperfections inherent in handcrafted items.

d. Pricing: All Utsavi by Shilpa outfits’ prices are subject to change without prior notice. We reserve the right to modify our prices at any time without prior notification.

2. Color Variations

Actual product colors may vary from images due to differences in display capabilities and lighting conditions. Variations may also occur between production lots or due to natural aging and wear of sample fabrics. While we strive for accuracy, we cannot guarantee that your monitor display of any color will be accurate.

3. Product Descriptions

Utsavi by Shilpa attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Utsavi by Shilpa is not as described, your sole remedy is to return it in unused condition.

4. Sizing

The fit of our clothing depends on the cut, fabric, and style of each garment. Some garments are designed for a looser, relaxed fit, while others are more fitted. Please review our sizing guide carefully before making a purchase.

5. Trials and Alterations

• In-store Deliveries: Minor alterations are included before final delivery. Major design changes will incur additional charges.

• Non In-store Deliveries: For international or out-of-station deliveries, outfits are dispatched based on measurements provided by the client. Alterations required post-delivery are the client’s responsibility, including but not limited to shipping costs.

6. Pricing and Payment

Prices are subject to change without notice. Orders are processed upon receipt of full payment. International orders may incur additional charges, including taxes and duties, which are the customer’s responsibility. Shipping costs are additional and based on current rates. We charge your credit card before your order enters the shipping process. If we cannot ship your products, we will notify you and refund the value of the unavailable products.

7. Cancellation and Refund Policy

Orders cannot be canceled once placed. Advance payments are non-refundable and cannot be converted into credit notes or adjusted against other orders. We do not accept returns of any product; all products sold are non-refundable.

8. Shipping and Duties

Please review our Shipping Policy for terms and conditions related to shipping our products. Orders are shipped internationally from our warehouse in [Your Location]. Additional import duties and taxes may apply and are the customer’s responsibility. Shipping costs are additional and based on current rates. The company is not liable for delays due to external factors.

9. Intellectual Property Rights

This Website is owned by Shilpa Parwani. All rights to, title to, and interest in the content available on/ via the Website, the Website’s look and feel, the designs, trademarks, service marks, and trade names displayed on the Website, and the Website URLs are the property of Utsavi by Shilpa or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws. You may not manipulate or alter the images or other content on the Website in any way.

All trademarks, service marks, logos, and designs used on this Website, whether registered or unregistered, are owned by Utsavi by Shilpa or other third parties. You may not use or display any trademarks, service marks, logos, or designs owned by Utsavi by Shilpa or its affiliates without prior written consent.

10. Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Utsavi by Shilpa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

11. Electronic Communications

By visiting www.utsavibyshilpa.com or sending emails to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

12. Website Access

Utsavi by Shilpa grants you a limited permission to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website for any commercial purpose without express written consent of Utsavi by Shilpa.

You may not use any proprietary information (including images, text, page layout, or form) of Utsavi by Shilpa and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing Utsavi by Shilpa’s name or trademarks without the express written consent of Utsavi by Shilpa. Any unauthorized use terminates the permission granted by Utsavi by Shilpa.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Utsavi by Shilpa so long as the link does not portray www.utsavibyshilpa.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Utsavi by Shilpa logo or other proprietary graphic or trademark as part of the link without express written permission.

13. Risk of Loss

All items purchased from www.utsavibyshilpa.com are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon shipment of the item.

14. Disclaimer of Warranties and Limitation of Liability

This Website is provided by Utsavi by Shilpa on an “as is” and “as available” basis. We make no representations or warranties of any kind. You expressly agree that your use of this Website is at your sole risk.

15. Indemnification

You agree to indemnify, defend, and hold harmless Utsavi by Shilpa, its directors, officers, employees, agents, subsidiaries, business partners, and affiliates from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to direct, incidental, consequential, exemplary, and indirect damages) and reasonable attorney’s fees, resulting from or arising out of (1) your use, misuse, or inability to use the Website or breach of the Terms and/or other policies; (2) the submission you submit or transmit to Utsavi by Shilpa. This defense and indemnification obligation will survive at all times.

16. Site Policies, Modification, and Severability

We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time.

17. Miscellaneous

a) Relationship of the Parties: These Terms do not create any partnership or agency relationship.

b) Entire Agreement: These Terms constitute the entire agreement between you and us.

c) Assignment: You may not transfer your rights under these Terms. We may assign our rights without your consent.

d) Severability: If any provision is held invalid, the remaining provisions shall remain in effect.

e) Force Majeure: We are not liable for delays due to causes beyond our control.

f) Governing Law and Jurisdiction: These Terms are governed by Indian law, and disputes shall be subject to the jurisdiction of the courts in Jaipur, India.

For customer service or post-sale queries, please email contactutsavi.sales@gmail.com.