At Utsavi by Shilpa, we strive to provide the best service and ensure that our customers are satisfied with their purchases. However, once payment has been made and the product is sold, we do not accept any returns or exchanges.

1. Domestic Orders (Within India):

No returns or exchanges are permitted for any product once the order has been placed and the payment has been completed.

2. International Orders:

• No returns or exchanges are permitted for international orders.

• In case of any issues with the order, please contact us at +91 9829096443 within 48 hours of receiving the order. We will assist you with resolving the matter promptly.

3. Refund Processing Time:

• If a refund is approved, please expect to receive your refund within four weeks, including transit and processing time.

4. Price Discrepancies:

• In case of a price difference:

  • If the maximum retail price (MRP) of the delivered product is lower than what was paid, inform us within 24 hours of receiving the product to request a refund.

  • If the MRP of the product delivered is higher than the listed price, we reserve the right to withhold dispatch until the user pays the difference or cancels the order.

5. Third-Party Payment Service Providers:

• Utsavi by Shilpa may contract with third-party payment service providers to facilitate transactions, including payment aggregators and courier services.

• Upon successful delivery, we initiate payments to third-party service providers involved in the transaction process.

6. Unauthorized Purchases:

• Report any unauthorized charges to us within 24 hours to enable us to investigate and take appropriate action.

7. Retrieval of Invalidated Payments:

• Failure to remit invalidated payments within 24 hours may lead to civil and/or criminal legal action as per the applicable laws.

8. Governing Law, Jurisdiction, and Dispute Resolution:

• This Refund Policy shall be governed by and construed in accordance with the laws of India.

• Disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

• Any dispute or difference arising out of or relating to this policy will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in English. The seat and venue of arbitration shall be Jaipur, and the award shall be final, conclusive, and binding on both parties.

9. Privacy and Confidentiality:

• Any personal information collected during the refund process will be handled in accordance with our Privacy Policy.

10. Effective Date:

This Refund Policy is effective as of [Insert Date].

11. Modification of Policy:

Utsavi by Shilpa reserves the right to modify or update this Refund Policy at any time without prior notice.
By using our services and making purchases with Utsavi by Shilpa, you explicitly consent to and accept the terms and conditions set forth in this Refund Policy.

Contact Information:

For any further queries or assistance regarding refunds, please contact us at:

Company Name: Ajanta Electro World
Brand Name: Utsavi by Shilpa
Contact: +91 9829096443
Email Id: contactutsavi.sales@gmail.com